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New Service Announced for Wounded Warriors, Families and Caregivers
Posted at 11:38 AM on Friday, September 12, 2008 by wyoming
WASHINGTON, Sept. 10, 2008--DoD has announced that the Military OneSource service has established a Wounded Warrior Resource Center telephone number and e-mail address for servicemembers and their families, if they have concerns or other difficulties during their recovery process.Servicemembers and their family members can now call (800) 342-9647 or e-mail wwrc@militaryonesource.com 24/7 to request support. Assistance provided by the resource center will not replace the specialized wounded warrior programs established by each of the military services, but it will offer another avenue of assistance for military facilities, health care services, and/or benefits information.
"The department is committed to aggressively addressing the needs of our service members and their families," said Secretary of Defense Robert M. Gates.
Specially trained consultants will ensure consistent, quality customer-centric support. The consultants will identify the appropriate "warm hand-off" to either a military service or federal agency with authority to resolve the matter. The resource center consultant will maintain communication with the caller until the issue or concern is resolved.
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